It’s widely known that the global semiconductor supply chain has been subject to significant shortages in recent months. We strive to provide our customers with tools to frictionlessly scale their fleets of IoT devices. This is how we're planning to continue doing so during the global chip shortage.
How are we affected by this?
Semiconductor companies are facing difficulties meeting demand across their entire product lines. This means both simple and complex integrated circuits from most brands have longer than usual lead times.
More specifically, we're seeing increasing delays in many of the components we use to make balenaFins and EtcherPros (eMMCs, WiFi modules, power ICs, etc). While usual lead times for such components were previously around 8 weeks, lead times are now closer to 30+ weeks.
We have also started facing shortages in some accessories, most importantly the Raspberry Pi Compute Module and cellular modems.
What are we doing to minimize the impact?
Our supply chain team has been working hard to secure all the components required for future manufacturing rounds well in advance. This means purchasing from many different suppliers around the world as soon as a required component is stocked. Our priority is to maintain higher stock levels than we normally would in order to meet customer demand.
How will our customers be affected?
While we are doing our best to limit the impact of the situation, it is expected that some SKUs will be out of stock from time to time. We expect to re-stock products according to the following timeline:
- Raspberry Pi Compute Module 3s will be re-stocked in early May and early August.
- New balenaFins (in all storage variants) will be delivered in batches in mid June, early August, and late October.
How can our customers help?
The more we know about your future plans, the better we can support you in this process. If you have upcoming deadlines, we suggest you let our team know, or place your orders as soon as possible to secure a delivery date. We’ve also recently enabled online backorders. Backordering a product from our store means that your units will be reserved from the next available batch, and orders will be fulfilled in the order they were received.
We are working hard to minimize the disruptions this situation might cause to your expansion plans. Thank you for your understanding and support!