Shipping Policy

Turnaround

All orders are shipped within 72 business hours Monday - Friday 8am - 5pm CET from our facilities in Milan, Italy. Please be aware that public holidays might affect shipping times.

Processing times may differ if the order contains out of stock products, pre-orders or customized items.

Shipping zones

We currently ship to the following countries/regions:

  • European Union countries
  • United Kingdom
  • United States
  • Canada
  • Australia
  • Hong Kong
  • Japan
  • Switzerland
  • Norway
  • Turkey

Carriers

We use DHL as main carrier to deliver our orders. Other carriers that may be used in particular situations include:

  • USPS
  • UPS
  • FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping rates and Delivery Information

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown the total shipping cost for your order.  

Depending on the destination country, shipping time estimates are the following:

  • European Union countries - 24/48h
  • United Kingdom - 24/48h
  • United States - 48/72h
  • Canada - 48/72h
  • Australia - 96h
  • Hong Kong - 96h
  • Japan - 96h
  • Switzerland - 24/48h
  • Norway - 24/48h
  • Turkey  - 24/48h

Duties & Taxes

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Please note that import duties, taxes, and charges are not included in the item price or shipping cost. They are the responsibility of the customer and will be assessed by your customs office at the time of delivery.

Additional charges must be fulfilled by the recipient. We have no control over these charges, and cannot predict what they will be, because customs policies vary widely among countries. You should contact your local customs office for more information.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as Unique Identification Number, RFC, CPF, or Tax ID